Please click on HVAC or Electric to view the FAQ’s if you have any questions please call or e-mail, ask for Lacie or Rose. To view the answers click the question mark icon.

What is Troubleshooting?

Troubleshooting is the “detective work” involved in any electrical repair. We need every clue we can get to troubleshoot quickly and accurately. Giving us an accurate description of what the problem was, and also how and when the problem occurred. We test and examine your wiring of course, but first we listen to you, to find out what you have experienced and why you have called us.

Can I Just Replace the Outdoor Unit on an Older Air Conditioning System to Save Money?

It may cost less initially to replace the outdoor unit on an older system. However, over time utility expenses will add up and may even cost you more. Replacing only the outdoor unit will lower the efficiency of the unit and the system may fail sooner than normal; most manufacturers’ warranties will be voided after one year. Matching your units now may have an extended warranty if registered online.

Will I Need a Permit?

Permit requirements vary by location. If a permit is required, it will be filed by shore point and paid by client.

Do I Really Have to Change My Air Filter Often?

Yes. Changing your air filter at least once every six months will not only help you save on your monthly bills but also will help extend the life of your system.

All of the air in your home circulates and re-circulates through the same filter attached to your indoor unit. Designed to remove dust particles to keep the air you breath clean, filters become clogged, causing your system to work less efficiently and costing you more to operate it. If left unchanged long enough, your system could fail completely.

When Do I Need to Have My Unit Serviced?

Systems should be checked twice a year, a spring start-up and a fall start-up.

What is a Start-up?

A start-up is when an hvac system professional checks the key components of your system and makes adjustments to the system to keep it operating efficiently.

What’s Included in a Start-up?

our start-ups include tasks such as these:

  • A/c start-up:
  • Check pressures
  • Check electrical components
  • Check filters
  • And replace batteries in thermostats
  • Heat start-ups:
  • Check amperage of blower motor
  • Check for carbon monoxide leaks
  • Check filters
  • Check burners
  • And replace batteries in thermostats
Does Shore Point Offer Financing Options for Customers?

Yes, we can offer financing for york equipement. We also accept visa, master card and discover.

If I Live Near the Shore Will My Outdoor Unit Need to be Replaced More Frequently?

Probably, as the salt that is present in the water and in the air will cause pitting and corrosion of the outdoor equipment more so than inland.

Does Shore Point Warranty their HVAC Installations?

Labor is under warranty for 1 year.
Equipment is as per manufacturer, usually around 5 years. If equipment is registered online then the warranty may be extended to 10 years, also depending on manufacturer.

Why Do I Find Frost on the Outside and Indoor Evaporator Coil?

It maybe a lack of refrigerant or dirty filters. An appointment for service should be made as system can shut down completely.

My A/C has been Turned Off. Why is it Taking so Long for My House to Cool Off When I Turn it Back On?

Depending on outside and indoor temps, it may take up to 24 hours to actually feel the cool the air as a/c needs to remove the humidity from the air and cool walls and objects in the home before set temperature is achieved.

Can You Give Me an Estimated Price Without an In-Home Consultation?

No, we cannot provide a quote over the phone, as pricing varies based on your needs and conditions.

What Brands Do You Install?

We offer York, Trane, Rheem, Mitsubishi, Fujitsu and Goodman

How Long Does Troubleshooting Generally Take?

Troubleshooting a problem usually does not take very long. The average time is aobut 60 to 90 mins. In many cases the solution to the problem is even easier than finding the problem. If we discover that the troubleshooting process will take additional time, we will tell you before continuing.

 

How Many Technicians Do You Send On a Service Call?

Most of the time we send one technician. In some cases two technicians are necessary or more economical than one.

Can You Fix the Problem the Same Day?

We will make every effort to do so. More often than not we can fix the problem very quickly the same day. Some problems require a city permit, an inspection, or the power company to do work and we have to work with these entity’s schedules.

How Can I Know if My Electric Panel is Safe?

You can look for visible signs of corrosion or rust. Corrosion may occur more frequently in shore areas due to the salt in the air and water. Also, there are two brands of panels that may have major manufacturing and/or design flaws that potentially put homeowners at risk – federal pacific electric panels and certain Zinsco panels. Of course an electrician should be called to check beyond the visible signs.

Will My Electrical Project Require a Building Permit?

Most household service work will not require a permit. Larger projects such as room additions, service and panel upgrades will require a permit and subsequent inspections. Failure to hire a licensed professional could require your work to be completely redone at additional expense.

Why are Some Outlets/Lights Working in a Room and Some are Not?

There are many reasons that can cause this to happen. Possible causes of this are the outlets/lights that work are on a separate circuit than those that do not work. It is also possible an outlet is bad. Some outlets and light switches wear out and simple replacement fixes the problem. You will want to check your electrical panels breakers to ensure there are no tripped breakers. If all the breakers are reset and on and you still cannot get power to the outlet and/or light, call a licensed electrician.

A Light Fixture in My House is Flickering, What should i do?

Flickering light could be the symptom of several problems. This should be checked. It could be a loose connection in the circuit. It could also be a problem outside your house especially if all the lights in the house seem to be flickering. In any case like this it’s best to not use the lights and call a licensed electrician to check it out.

How Can I Save Money on My Electric Bill?

Most of the electricity in your home is used by the heating and air system and water heating. Make sure your heating and cooling systems are running efficiently and central systems are checked twice a year. By installing the most energy – efficient rated equipment, you will save money over the lifetime of the equipment. You could also install a programmable thermostat that will operate your systems more effectively, thus saving run times of your system and saving money other things like cutting shower time, leaving on unnecessary lights, changing to led or fluorescent from conventional bulbs. Another thing that could cause increases in your electric consumption would be a bad break or loose connections at the breaker box. Having trained professional check it could minimize some costs. To keep your equipment running efficiently, keep heating and cooling air ducts clean and outdoor equipment free from dirt and other debris. Energy conservation not only saves our resources, but saves you money.

How Do I Reset a ‘Tripped’ Circuit Breaker?

Go to your electrical panel, open up the panel the ‘tripped’ breaker will not be in either the on or off position, but rather in between. Sometimes a small red portion of the breaker will be exposed to show you the tripped breaker. To reset it, just push the switch to the off position and then back to the on position. You should hear a snapping sound and feel some resistance. In the event that the circuit continues to trip, contact shore point for service.

What Determines if I Need to Replace Rather than Repair My Unit?

If your unit is 7 years old or older, requires frequent repairs or stops working, fails to heat or cool areas of your home, runs excessively or constantly turns on and off, or produces high utility bills, it can be more economical to replace your existing system.

How Do I Know which HVAC System is Right for My Home?

Our estimator can go over different options with you at time of estimate.

What does HVAC stand for?

HVAC stands for Heating, Ventilating and Air Conditioning